Blar i SINTEF Open på forfatter "Bjørkli, Cato"
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Chatbots as Part of Digital Government Service Provision – A User Perspective
Abbas, Nadia; Følstad, Asbjørn; Bjørkli, Cato (Chapter, 2023)Chatbots are taken up as part of digital government service provision. While the success of chatbots for this purpose depends on these being accepted by their intended users, there is a lack of knowledge concerning user ... -
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design
Fornell Haugeland, Isabel Kathleen; Følstad, Asbjørn; Taylor, Cameron; Bjørkli, Cato (Peer reviewed; Journal article, 2022)Understanding the user experience of chatbots for customer service is essential to realize the potential of this technology. Such chatbots are typically designed for efficient and effective interactions, accentuating ...